Help Center

Certaily! All the products we sell in Eli Cosmetics are 100% original. We import our products from South Korea directly, we manage our relations directly with our Korean producers. To ensure the quality of our products in offer to our customers, all the products are shipped by air freight which maximize the exposure to the long time shipping on the sea, and all the products are CPNP registered, which comply with the European Cosmetics Regulation and that we receive them under the right conditions.

No. In addition to our online store, we have a pgysical store in Florence Italy, and we are continuously working on expansion of our physical stores in Italy and beyond.

We constantly travel to Korea to look for new brands. Miin Cosmetics is constantly growing, so we will be adding new products to our catalog. Don't stop visiting our store to see the latest news we brought you from Korea!

Both in South Korea and Europe it is forbidden to test cosmetic products on animals. The products that can be found in Miin have not been tested on animals.

In Korea, cosmetics do not differ much by gender or sex. We don't think it's necessary either: the important thing is that the products are for your skin type. If you want to know more about Korean cosmetics for kids, click on this link.

If you are pregnant or breastfeeding, you can visit our products section suitable for you. You will find it on this link.

We recommend that you consult your doctor or dermatologist before selecting any product. Rosacea and atopic dermatitis are conditions that need to be checked by a specialist.

Yes, it's true, and it may sound crazy to you, but we promise that a basic routine will take you no more than 20 minutes. And then, don't you think you deserve a little pampering? It's the perfect excuse to dedicate a few minutes a day exclusively to you.

Don't worry! We know there are many options available, but we're here to help. Write to us in the support chat you will find on our site. If you prefer, you can also write to us at info@eli-cosmetics.com.

We understand you. There are many steps and if you have recently started taking care of your skin a little more you can start with the basics: make-up remover, cleanser, toner, hydration and sun protection. With these steps you will already see results, and you will like them so much that you will want to incorporate more products very soon.

Currently we ship to Italy, Germany, France, Greece, and Spain via Express Courier. Check out our Shipping Conditions section.

Shipping is free of charge for orders to be delivered in Italy. For European orders, you will see the Shipping rates in the shopping cart.

If you receive a wrong or defective product, please let us know! We have prepared it with great affection for you to arrive in perfect condition, but it may have had some mishaps during the journey. The solution is simple: we will send you the correct products and you keep the wrong product.

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